Sage 50 crashes when opening some attachments

Added: 12/5/2016 7:00 PM

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When you try to open an attachment in Sage 50, it crashes. Some attachments work, some don't. If you SAVE the attachment to your desktop, the attachment works fine. I called Sage and they gave me the solution (try this at your own risk after making full backups): 1) Change the period to # 1. This is on the home page in Sage. 2) Click Help > Customer Support and Service > Integrity Check 3) Click Continue after making a backup 4) Check the Reindex Files box, select Attachment from the list, and click OK. 5) Repeat steps 2-4 except select Attachment Bundle and click OK. 6) Change the period back to the current period. Click NO, NO, NO to the 3 pop-ups. 7) Test the repair.