Knowledge - Details
Date Added: 4/18/2023
A Brother printer is frozen somehow, or it's stuck in Manual Feed mode, and you are supposed to fix it remotely.
Reboot the printer.
To do it remotely:
1) Log into the printer's web GUI
2) Click the Network tab
3) Click the Protocol menu
4) Change something, like disable Google Cloud Printer (not sure if this step is required)
5) Click Submit
6) The printer will warn that it will reboot itself. Acknowledge the message.
The printer will reboot and the current print jobs will be cancelled.
Note: all the buttons on the Reset menu will actually change the printer's settings, so don't press those.
Disclaimer: Everything on this website is written for my own use. I disclaim any guarantees that the procedures and advice listed here are accurate, safe, or beneficial for anyone else. If you attempt to follow any procedures or advice shared here, you do it at your own risk. Part of IT work is knowing how to recover from problems.